PICKERING TRANSPORT GROUP
BUILDING REWARDING CAREERS AND DEVELOPING PATHWAYS FOR OUR VALUED COMMUNITIES

Welcome to Pickering Transport Group

We are committed to servicing your transport needs

Terms and Conditions

We would like to inform you of our Terms and Conditions. Our business is unique and we encourage you to take the time to read the T&C's on our website www.ptg.com.au/terms.

Warranty

As a new customer we are pleased to offer you our unique service guarantee from FreightSafe. Be sure to complete this form as part of your customer induction.

For more information click here


Packaging

We have developed some easy to follow guidelines to help package your freight.

These guidelines will help ensure that your goods arrive safely.


Trading Terms

For the fastest possible service, payment upfront is recommended for new customers. If you would like to trade with us more frequently, we have various options available.

If you would like to open an account with Pickering Transport Group click here to complete our online credit application.

Credit Terms
- C.O.D. Customers*
0 days - C.O.D.
- Market Customers
15 days
- Account Customers**
30 days EOM
- Customer Service Agreement***
Upon application

* Please note Cash On Delivery (C.O.D.) customers automatically include FreightSafe warranty coverage of up to $1,500 per consignment. Visit www.ptg.com.au/warranty for further details.

** All customers who hold an account are on 30 days End of Month (EOM) payment terms by default, unless agreed upon otherwise by PTG.

*** Service agreements or terms negotiated are only valid for 12 months from date of issue.


Please note : We strictly enforce credit limits and accounts outside of our trading terms will be put on STOP. PTG reserve the right to close your account and revert to COD trading terms. Furthermore any account that is behind 2 months will be issued a final notice letter & statement. If full payment is not received within 14 days of this being issued, we will register a payment default on your credit file with CreditorWatch. You are also liable for all collection charges to pursue payment per our T&C's .

New Statements

We have refreshed and simplified our statements to make it easier to know that your account is within credit terms. From February Statement 2020, we are rolling out these changes to all customers. Please see details below on how to read your new statement and refer to our standard trading terms for further details.

Here is the header of the new statement showing your mailing address, Customer number and month of statement due. Also, please take note of your Credit Terms. I.e. 30 Days from End of Statement date. Below we can see that this February statement would be due on the 30th of March 2020.

Below are the various trading lines that have not been paid for.

We have been able to break this down with a total of balance due by date. This clearly shows the amount and the date your account needs to be settled by. Below also shows the total account balance.

If you are outside of terms, then you will receive a handy reminder of the balance that needs to be paid urgently to remain within credit terms provided. For example, there is $10,000 that is still owing from month prior. This will trigger an overdue warning below. (i.e. total balance is great than balance due).

Account escalation – warning messages

Please be advised that any account that operates outside of terms consistently will be reviewed and can be cancelled by our credit department at our discretion per the credit terms.

How to Pay

We added various options to make it easier to pay your account, please refer to our 'How To Pay' page for further details here www.ptg.com.au/howtopay.

At PTG we use a service called AppyEasy for our credit applications . The benefits of Apply Easy for you as a new customer, is the application will pre-populate your information to save time. It then allows us to verify your business identity and assess your credit in an efficient manner. This service is powered by CreditorWatch and uses information from various business directories such as ASIC.

Please note : You will be required to list 3 Trade References which will be contacted via email.

Once you submit your application, the trade references will receive an email from  trade.references@applyeasy.com.au prompting them to fill out the following details in regards to your businesses trading history. It would be courteous for you to inform the trade references in advance, as sometimes this email can be misplaced and cause delays in opening your account.